BILLING
Refund & Cancellation Policy
Subscription billing
ARGUS subscriptions are billed in advance on a recurring monthly or annual basis, as shown at checkout. Paddle is our merchant of record and processes charges, taxes, invoices, and refunds. Your checkout page and receipt identify the exact plan, amount, currency, and renewal date.
Cancellation
You may cancel a subscription at any time through the account or billing portal made available with your purchase, or by emailing support@microvorks.com. Cancellation stops future renewal charges. Your paid access normally continues until the end of the current billing period, unless the service is ended earlier as part of an approved refund.
First-purchase refund window
You may request a full refund within 14 calendar days of your first paid ARGUS subscription purchase. To reduce misuse, we may decline or adjust a request where there has been substantial service consumption, prohibited use, or a prior refund for the same customer or service. Any mandatory consumer right that applies to you will take priority over this limitation.
Renewal charges
Renewal payments are generally non-refundable because the service remains available for the renewed period. If you forgot to cancel, contact us within 7 calendar days of the renewal. We may approve a refund when the renewed service has not been substantially used. Cancelling after that period prevents the next renewal but does not refund the current period.
Billing errors and service failures
We will review duplicate charges, incorrect amounts, unauthorized transactions reported promptly, and material technical failures that prevent reasonable use of the paid service. Depending on the circumstances, we may issue a full or partial refund, service credit, or correction.
How to request a refund
Email support@microvorks.com with the account email, Paddle transaction or invoice number, purchase date, and reason for the request. Do not send full payment-card details. We aim to acknowledge requests within 2 business days and communicate the outcome after review.
Refund processing
Approved refunds are returned through Paddle to the original payment method. Bank and card-network processing times vary and are outside ARGUS control. Currency conversion differences and third-party bank fees may not be recoverable.
Plan changes and promotional purchases
Plan upgrades, downgrades, trials, discounts, credits, and promotional offers follow the terms displayed at checkout or in the applicable offer. Unless stated otherwise, unused time, credits, and promotional value are not redeemable for cash.
Chargebacks
Please contact us first so we can investigate and resolve a billing concern. This does not limit any right you have to dispute an unauthorized or incorrect charge with your payment provider.
Contact
For cancellation, refund, or billing help, email support@microvorks.com. ARGUS is operated from India.